HR CRM
HR and Customer Relationship Management (CRM)
Human Resources are those constituents of an organization that take care of the human facets and needs of all employees within that organization. Key functions of HR in an organization are:
- Employee recruitment and selection.
- Compensation calculation and reward program management.
- In-house training for all employees according to skill sets.
- Performance calculation and managing employee behavior.
- Portfolio management and area location management.
- Transformation and change management.
- Structuring hierarchy of employees.
- Employee relationship management.
- Hiring Campaign management.
Employees are the significant assets and the primary promoters of profitable business for an organization. Hence, apart from managing clients and customers for business purposes, it’s a decisive responsibility of an organization to manage and fulfill all needs of its own employees. It would be improper to say that a CRM system is only used to manage clients and customers; most of the HR heads or managers are using CRM technologies for managing company’s human capital. This approach is called Employee Resource Management (ERM). An ERM is a business process that fills gaps between an organization and its employee to create a strong emotional and professional bonding among them.
What is HRMS and Core HR?
Human Resource (HR) Management Software, also called Core HR, include the following:
- Benefits administration
- Personnel tracking
- Payroll
These systems are also referred to as back-end HR systems since they help manage key administrative HR tasks, and are essentially the employee system of record. These core tasks are distinct from strategic HR tasks like performance management, recruiting, talent management, and learning management.
Core HR Software Features & Capabilities The Core HR features common to most products in this category are as follows:
Core HR / HRIS The primary function of Human resource management software is to provide a central database containing records for all employees past and present, along with contractors. The Human Resource Information System (HRIS) is an employee master record which supplies this, a system of record for employee data.
HRIS contain data on the following
- Employee personal information
- Employment history
- Job profiles
- Workflow for transfers
- Promotions
- Pay raises
- Benefits information, etc.
Payroll Management
Payroll management capabilities provide for the following:
Payroll management capabilities provide for the following:
- Calculation of employee pay and benefits
- Managing direct deposit
- Salary revisions
- Payroll tracking
Leave and Attendance Management
Leave and attendance management streamlines communication between HR and employees, and facilitates efficient management of employee leave including:
Leave and attendance management streamlines communication between HR and employees, and facilitates efficient management of employee leave including:
- Requisitions
- Approvals
- Balance calculation
- Annual carry-forward
Employee Self-Service
Asset Management
Reporting
Provision of an employee portal allowing employees to view and update their personal information. This removes a considerable administrative burden from HR staff.
Asset Management
Some human resource management software has the ability to keep a record of assets issued to employees
such as
- laptops
- pagers
- cell phones, etc.
The record typically includes asset type, number, serial number and date of issuance.
Reporting
HR reporting has come to be seen as more important than ever as HR data is now seen as strategic to the running of any business. Some vendors build their own reporting capabilities, while others partner with BI vendors to embed 3rd-party functionality.
